Shipping & Policies

Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 4 - 7 business days
  • United States : 6 - 12 business days
  • Europe : 8 - 15 business days
  • Australia, New Zealand and Oceania : 8 - 15 business days
  • Asia Pacific : 8 - 15 business days
  • Latin America and the Caribbean : 8 - 15 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Frequently Asked Questions

How long will it take for shipping?

All Papermain cards require 1-2 business days for production prior to shipping. Unless otherwise arranged, we ship all orders through standard Canada Post delivery. This means your order will not normally include tracking to keep shipping costs minimal for you. Below are the estimated delivery times by region:

To Canada: 4-7 business days
To United States: 6-12 business days
International: 8-15 business days

Sometimes there are delays at the post office which may cause your order to arrive later. While these circumstances are not in our control, if your order does not arrive within 4 weeks of its shipping date, please let us know and we will provide a full refund.

If you would like faster shipping, please add rush delivery to your order

Wholesale availability

Wholesale opportunities are available! Click the "contact seller" link in the shop to inquire.